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Testimonials and Reviews

What People are Saying

Not to toot our own horn.
We’ll let others do it for us.

A woman sitting in a chair in an outdoor resident space at the Fountains at the Albemarle

I’m going back to The Fountains at The Carlotta because it offers so much more, and I have so many friends there. They have activities galore. They have anything you really need to have in life. 

Barbara
The Fountains at The Carlotta

My 96-year-old grandmother was so happy with the care she received in the skilled nursing section, she wanted to stay there for the rest of her life! After a dangerously low sodium level, she ended up in the ICU at Eisenhower for several days. After she recovered, she was moved to the Carlotta skilled nursing section and they took really good care of her there. So much so, she decided to move into the assisted living section permanently. They have rehabilitated her to the point where she is able to walk again with their wonderful physical therapists. The staff have gone the extra mile, seeing to it that she is comfortable. There is an on-site hair salon, church services, transportation provided to outside doctor’s appointments, and delicious food cooked by a gourmet chef. Would highly recommend. 

Lisa G.
The Fountains at The Carlotta

It feels more and more like home everyday. I would recommend it to anyone who is thinking about other living options. You can even have pets. What a bonus!!!

Frances O.
The Fountains at The Carlotta

Reviews

4.02
average rating
out of 97 reviews
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Kimberly Campbell
10/7/2022
My mother moved here mid September and we have found the staff to be very responsive and helpful in all areas of transition. This is a new experience for our family and we are navigating the best we can. With help and guidance of Carlotta staff- we are making progress for my mother. Many thanks to Mark and Donna. Always a kind word and helping hand!
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Christine Volk
8/16/2022
I love this place for mom! Wonderful staff, beautiful grounds with great amenities!
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John Crane Jr
8/15/2022
Beautiful community. Staff is so friendly and helpful. Managed well.
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Cindy Volk
8/15/2022
Beautiful community, warm and caring staff!
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Ronald Ellenich
8/12/2022
Absolutely love this community, great staff and even better residents.
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Alex Barba
8/12/2022
This retirement community has been a well known name in our city for a long time. I’ve heard great things from their staff and residents alike.
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Susan Vaughn
7/20/2022
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Carrie Andrews
6/16/2021
Totally understaffed and the demands are high. One pt complains and you get fired.
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The manager
12/19/2020
As family members of a resident, It has been our experience that the Assisted Living Dept is understaffed and overworked with a nightime ratio of 30 residents to 1 staff caregiver. And during the day only 2 caregivers and 1 med tech .... not the reputation that Watermark Corp should be proud of. While these are the State minimums, Watermark should put these statistics in there fancy brochure.
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Scott Hansel
12/19/2020
Very nice, great shows as well. Photos me and my wife, my mother law- they call her grambo and my father in law my wife jeri
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